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Business Analyst

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Job Description

  • Drive business process transformation and ensuring that the client’s system has the capabilities to support various business functions by working closely with our business partners (vendors) and various client divisions, to understand the needs of client’s stakeholders;
  • Collaborate with stakeholders to gather requirements, understand and document business needs and objectives related to public services;
  • Review business rules and service journeys, gathering requirement specifications, engaging stakeholders, creating user journey maps and wireframes, and providing support on updates to management;
  • Develop user stories, specifications, acceptance criteria, and create detailed process maps to visualise, understand and streamline current workflows and business processes;
  • Participate in daily stand-up meetings, sprint planning, sprint reviews & retrospective sprints, and assisting in project management matters; and
  • Conduct and facilitate User Acceptance Test (UAT) and trainings for users, and providing support services throughout the project. This includes preparation of test cases and documenting the expected and actual results for each test scenario in a clear and concise manner.

Experience

  • At least 3 years of work experience as business analyst or equivalent position. Handled large scale front-facing projects, with experience in stakeholder engagement and comms management;
  • Bachelor’s degree in Business, Management of Information Systems, Information/ Infocom Technology, or related discipline;
  • Proven and hands-on experience with IT project implementation, specifically on user requirements gathering, IT business analysis, application solutioning, UI/UX design and using testing software;
  • Experience in AGILE methodologies and Cloud platform projects, preferably in using Jira, Figma, MS Visio, and Tricentis Tosca;
  • Strong analytical and problem-solving skills;
  • Have a positive attitude and good interpersonal skills, able to work and communicate effectively with stakeholders to ensure business needs are met;
  • Possess strong communication skills with an excellent command of the English language;
  • Must be organised and able to work with minimal supervision to ensure tasks are well completed and project is on schedule; and
  • Experience in end user service journey design projects, and implementing government projects would be an added advantage.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
Ref. code:  77984
Posted on:  8 Sept 2025
Experience Level:  Experienced Professionals
Contract Type:  Permanent
Location: 

Quarry Bay, HK

Brand:  Capgemini
Professional Community:  SaaS Solutions

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