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Job Description

Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.The role leverages data, digital tools, and AI-assisted insights to accelerate analysis, improve decision-making, and identify opportunities for business improvement while ensuring alignment with organizational priorities.Working closely with relevant stakeholders, this role combines domain expertise, judgment, collaboration, adaptability, and continuous improvement to deliver measurable value and support future-ready capabilities.

Job Description - Grade Specific

Provides the IT support to customers regarding technical issues related to everyday usage of a computer Service Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team todeal with more complex issues.​