MAR UAT Test - Cloud Solution Architect

Job Description

Service Delivery Managers ensure that live services operate reliably and efficiently, meeting or exceeding contractual SLAs/KPIs and delivering value to clients. SDMs partner with the Project Manager, where one exists, to ensure that service performance and reporting align with contractual commitments and engagement‑level outcomes. They oversee day‑to‑day service performance, coordinate incident/problem/change activity, drive service improvements, and ensure clear communication with business stakeholders. They play an active role in resourcing, ensuring the right skills are aligned to service needs and that capacity supports predictable operations across multi‑supplier environments. SDMs also identify new value opportunities, spotting improvements, efficiency gains, and service‑led enhancements that strengthen client relationships and support wider account growth. SDMs operate within multi‑supplier ecosystems, balancing stability, cost, and continuous improvement to create predictable service outcomes. As they progress through the grades, they evolve from managing defined service areas to shaping tower‑level governance, advising senior clients, managing commercial exposure, and ultimately leading portfolio‑wide operations. Through disciplined service management, relationship building, and a strong commercial mindset, SDMs protect client trust and manage delivery commitments.The role leverages data, digital tools, automation, and AI-enabled capabilities where relevant to improve efficiency, decision-making, and business outcomes while balancing governance, compliance, and organizational requirements.Working closely with relevant stakeholders, this role combines domain expertise, judgment, collaboration, adaptability, and continuous improvement to deliver measurable value and support future-ready capabilities.

Job Description - Grade Specific

Service Delivery Manager Ensure that the managed areas within service are performing to contractual targets and identify service improvements where appropriate. In addition, SDM are acquiring a thorough understanding of the clients business and are starting to develop relationships with client representatives, identifying ways of adding value. SDM manage some aspects of day to day operations with a focus on achieving SLAs and KPIs for relevant areas. SDM are responsible for providing in scope services for specific areas, with assistance from technical leads.