Service Delivery Junior Specialist - A | 0 to 2 Years

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team. Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

In this role, you will:

• Provide support to senior service delivery professionals.
• Work on tasks of limited complexity.
• Gain hands-on experience with service desk processes.
• Participate in achieving critical key measurement targets.
• Collaborate on continuous improvement initiatives to enhance operational quality and efficiency.

Your profile

Role Overview

• Provides services according to the Service Delivery scope to meet specific KPIs
• Supports delivery of Procurement services into the Business
• Maintains a proactive working attitude towards the Client
• Has basic knowledge of the Stakeholder community within the work perimeter
• Understands the P2P process
• Has basic knowledge about cross functional work
• Builds knowledge experience in a number of domains of expertise
• Contributes to a positive and collaborative team culture
• Identifies, reports and participates in process improvements implementation

General Responsibilities / Accountabilities

• Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
• Demonstrates knowledge of processes and procedures relevant to the function
• Accountable for process compliance within the work perimeter
• Responsible for a customer-focused service towards the client, reacting to client requests and queries in a timely fashion
• Continually strives to simplify, standardize and improve processes subject to approval of the senior professional
• Continually seeks out ways to improve Client satisfaction
• Helps the team to achieve common goals
• Is supportive of knowledge and best practice sharing
• Acts to overall procurement policies and processes

Note: You will be required to pass through SC Security Clearance if you are successful in this recruitment process, which is a condition of undertaking the role.

What you’ll love about working here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
• Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Experience Range: 0-2 years

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.