SAP Engagement Manager | 16+ Years

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

In this role, you will:

· Manage ongoing services to clients, ensuring that the service meets contractual requirements and service level agreements.

· Agree on service improvements with the client, based on service delivery realization and deviation.

Your profile

Role Overview

· Operate at board level in multi-site engagements.

· Fully responsible for providing deliverables or services to specification, within agreed cost and timescale, meeting necessary quality standards and ensuring customer satisfaction.

· Conduct client negotiations to agree on terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability.

· Manage project or service teams, plan activities, and monitor progress.

· Ensure all project deliverables or services are provided using best practices and are of appropriate quality.

· Provide factual analysis of the project or service portfolio and the team's performance and compliance to standard tools and processes.

General Responsibilities / Accountabilities

· Accountability

· Active Listening

· Adaptability

· Analytical Thinking

· Business Acumen

· Business Partnering

· Business Transformation

· Change Management

· Coaching

· Confidentiality

Note: You will be required to pass through SC Security Clearance if you are successful in this recruitment process, which is a condition of undertaking the role.

What you’ll love about working here

· We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

· At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

· Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.

Experience Range: 16+ years.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.