Workplace Engineer

Job Description

Job Title:  Global SACM/CMDB Lead - Cloud Infrastructure Services

Location: Virtual

Travel:   25%

Job Description:

The Global Service Asset & Configuration Manager oversees the entire Service Asset and Configuration Management (SACM) delivery Strategy, standards and global compliance; They are seen as a leader in their area of expertise and are recognized as a subject matter expert in all aspects relating to ITIL Asset Management lifecycle. They are experts in related areas such as governance, industry standards and implementations of Global SACM
Roles and Responsibilities

General Knowledge
•    Provides SACM expertise and will present to senior clients and boards
•    Works with Capgemini tool(s) and solution / due diligence teams to provide requirements, review and approve Technical solution
•    Leads the SACM due diligence effort for all aspects of SACM delivery
•    Designs and costs the SACM service model

SACM specific knowledge
 •    Experienced in license modelling, determining liability calculations, reconciling entitlement with deployment data, optimizing license and determining the usage/ compliance state;
•    Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices

Management of Service Delivery Groups
•    Effectively interacts with Account Management, delivery teams & client relationships; 
•    Co-ordinates the work of the required service delivery line to produce deliverables to meet client contractual requirements;
•    Builds relationships with service lines throughout the company;

Service Quality and Improvement
•    Drives client service and client satisfaction into the respective delivery organizations;
•    Is a point of escalation for service improvements initiative that require further Client/Capgemini Management or regional Infra SBU team’s engagement;
•    Participates in Client review meetings (where required) and supports local SACMs in the delivery of reports, projects and other commitments; 
•    Provides feedback and coaching to avoid reoccurring errors.  
•    Financial control and support
•    Supports sales discussions with existing and new clients providing service delivery and

What You Bring:  
Required:

• 8-10 years of outsourcing experience, bachelor's degree
• Experienced in the delivery of customer services to develop, maintain and improve the relationship with the client
• Experience in a wide variety of information technology fields to fully understand the

Job Description - Grade Specific

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions using strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

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Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.