Data Scientist Healthcare

Job Title: Infrastructure Managed Services Service Delivery Director 

Location: Austin, TX preferred.  Will be required to work a hybrid work model (in office/WFH).  Alternatively, someone within a few hours’ drive of Austin.

Travel:    10-25% including local travel within Ausin.  If not local to Austin, TX 50% travel will be required. 

Job Summary:

The Service Delivery Leader is the single point of contact for newly won client(s) infrastructure managed services delivery activities including but not limited to delivery team management, client relationship, SLA’s, P&L, contract management and client satisfaction.

Job Description: 

1. Strategic leader of our Multi-sourcing Services Integration (MSI) services who owns the strategy and direction for a $500M + ecosystem of providers.
2. Coordination of all service delivery activities, acts a single point of contact for the client and Capgemini including SLA Implementation/Performance Reporting
3. Participates in the development of service delivery solutions presented to new and existing clients including further service/project opportunities to grow business & revenue

4. Manages issues and changes from the clients’ viewpoint, proactively managing the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction
5. Contract Management and owner of contract change process as part of contract management and maintenance
6. P& L ownership both revenue and cost

4. Drive ongoing delivery and improvement of the MSI services, including the transformation of our existing delivery to the new future capabilities. 

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What You Bring: 

Required:

1. 10 + years infrastructure service delivery capacity, preferably in the managed services environment
2. P&L management and /or ownership of both revenue and cost including ability to manage client expectations with managing aggressive delivery budget – revenue and profitability
3. Transformation expertise is areas such as: the implementation of proper enterprise architecture across diverse providers, the implementation of sophisticated AI-driven workflows among the providers, the implementation of an enterprise data management platform and processes.
4. Proactive thinker with a track record of leading proactive service solutions
5. Proven track record delivering IT services that comply with client contracts (SLA/OLA’s)
6. US Citizen and/or Green Card holder per ITAR policy
   
   

Desired:

1. Bachelor’s degree
2. Expertise in ITIL, ITSM, End User Services

FOOTER:  Will be added per policy looks something like this

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Click the following link for more information on your rights as an Applicant - http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

What we offer:

Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.

We promote a culture of diversity. We believe working with talented individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds value for our clients.

Our Shared values have been at the heart of the group since our formation. They are honesty, boldness, trust, freedom, team spirit, modesty and fun. These values influence the way we meet client needs while respecting the regulatory